Uang69 Privacy Policy – Malaysia Personal Data Protection

1 Introduction

Uang69 is an online entertainment platform that operates with full responsibility and transparency. We understand that your trust depends on how we handle the personal information you provide to us. As such, we have drawn up this Privacy Policy to give you a clear and complete picture of our data management practices.

This document applies to all information collected through the uang69 website, our mobile app, customer support services, and any other interactions between you and our platform. Whether you are a new member just registering or a long-standing loyal member, your privacy rights are equal and fully respected.

If you have any questions about how we handle your personal data, our support team is available via Live Chat 24/7. Your trust is our most valued asset, and we will not compromise on privacy protection.

2 Data We Collect

Uang69 collects various categories of personal data based on the platform's operational needs and legal compliance obligations. Below are full details of the types of data we collect:

3 How We Use Your Data

Every piece of data we collect is used for a clear and lawful purpose. uang69 uses your personal information for the following purposes:

• Account Management: We create and manage your account, process registration, and ensure secure access to the platform.
• Transaction Processing: We process deposits, withdrawals, and any other financial transactions quickly and securely.
• KYC Verification: We fulfil legal compliance obligations related to identity verification and anti-money laundering.
• Platform Security: We detect and prevent fraud, unauthorised access, and suspicious activity that could compromise your account.
• Customer Support: We help you resolve any issues, answer enquiries, and provide the technical assistance you need.
• Responsible Gaming: We monitor gameplay patterns to identify signs of risk and provide assistance to members who need support.
• Service Communications: We send important account-related notifications, security updates, and relevant promotional information (with your consent).
• Service Improvement: We analyse usage patterns in aggregate to improve user experience and platform performance.
• Legal Compliance: We fulfil reporting and compliance obligations to the relevant authorities in accordance with applicable Malaysian law.

4 Data Sharing

Uang69 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where data sharing is necessary:

• Payment Service Providers: Required transaction information is shared with providers such as FPX, DuitNow, Touch 'n Go, Boost, and GrabPay solely to process your transactions.
• Game Service Providers: Minimum necessary information is shared with third-party game providers to allow you to play on our platform.
• Relevant Authorities: uang69 will disclose data when required by a valid court order, the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia, or other authorities as required by law.
• Technology Providers: Technical infrastructure and cybersecurity providers that support our platform operations are bound by strict confidentiality agreements.
• Business Transfer: In the event of any business merger or acquisition, your data may be transferred subject to prior notice to you and equivalent protections being in place.

5 Data Security

Your personal data protection is uang69's top priority. We continuously invest in cutting-edge security infrastructure to keep your information safe at all times. The security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by SSL 256-bit encryption, ensuring no third party can intercept your communications.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted format on our secure servers.
• Strict Access Controls: Only authorised staff with specific operational needs are permitted to access member personal data, and every access is logged and monitored.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA to add an extra layer of security to your account.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any threats or suspicious activity immediately.
• Regular Security Audits: Our platform undergoes regular security audits by independent third parties to ensure our security standards remain up to date.
• Incident Response Plan: We have a comprehensive incident response plan. In the event of any security breach, you will be notified within the timeframe required by law.

6 Cookies & Tracking Technologies

Uang69 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a full explanation of the types of cookies we use and their purposes:

• Essential Cookies: These cookies are required for core platform functions such as login, account sessions, and security. They cannot be disabled as the platform cannot function without them.
• Performance Cookies: These cookies help us understand how members interact with the platform — which pages are visited most often, time spent, and any technical issues that may arise. All data is collected in aggregate and does not identify individuals.
• Functional Cookies: These cookies store your preferences such as language, display settings, and game preferences so you do not need to reset them every time you log in.
• Security Cookies: These cookies help us detect suspicious activity, prevent fraud, and ensure every login session is legitimate and secure.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the uang69 platform.

7 Your Rights

As a uang69 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

8 Data Retention

Uang69 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: Retained for the duration your account remains active on the uang69 platform.
• KYC & Identity Verification Data: Retained for a minimum of 7 years after account closure in accordance with Malaysia's anti-money laundering legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years for audit, tax compliance, and financial reporting purposes.
• Support Communication Logs: Retained for 3 years for complaint resolution and service quality improvement.
• Technical Data & Security Logs: Retained for 12 months for fraud detection and cybersecurity analysis.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the retention period expires, your data will be securely deleted or anonymised using methods that comply with industry security standards. Anonymised data may be retained for statistical and analytical purposes without identifying you individually.

9 Policy Changes

Uang69 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. We are committed to communicating transparently about any significant changes.

• Significant changes will be communicated to you via your registered email at least 14 days before they take effect.
• Notices of changes will also be prominently displayed on the uang69 platform home page for a reasonable period.
• The "Updated" date at the top of this policy will always reflect the latest version currently in effect.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
• If you do not agree with the changes made, you have the right to close your account before those changes take effect.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: The fastest way to get help — our team is available 24/7 directly on the uang69 platform.
• Support Email: [email protected] — for more detailed written enquiries. We aim to respond within 24 business hours.
• FAQ: Visit page FAQ us for instant answers to frequently asked questions about privacy and data security.

If you believe that uang69 has not handled your personal data properly, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia in accordance with the Personal Data Protection Act 2010.